Managing Hospitality Strategist

Join Luxury Resorts Indonesia as a Managing Hospitality Strategist in the stunning Bangka Belitung region. Lead our premium hospitality initiatives, crafting unforgettable guest experiences while driving operational excellence and revenue growth. This role offers a unique opportunity to shape the future of hospitality in one of Indonesia's most picturesque destinations. With a focus on innovation and guest satisfaction, you'll work closely with our team to implement cutting-edge strategies that elevate our resort's reputation.

As a Managing Hospitality Strategist, you'll be at the heart of our operations, ensuring every guest feels valued and every interaction leaves a lasting impression. Your daily tasks will include developing and executing hospitality programs, analyzing guest feedback to identify trends, and collaborating with cross-functional teams to optimize performance. With a strong background in hospitality management and a passion for creating exceptional experiences, you'll thrive in this dynamic role.

📋 Tanggung Jawab Pekerjaan

• Develop and implement strategic hospitality initiatives to enhance guest satisfaction and loyalty.
• Analyze guest feedback and market trends to identify opportunities for improvement.
• Collaborate with department heads to streamline operations and drive revenue growth.
• Train and mentor staff to uphold our high standards of service excellence.
• Monitor key performance indicators (KPIs) and report on operational metrics to senior management.
• Leverage data analytics tools like Tableau or Power BI to visualize performance insights.
• Stay abreast of industry trends and best practices in hospitality management.
• Represent the resort at industry events and conferences to build strategic partnerships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in hospitality management, with a proven track record of driving operational excellence.
• Strong knowledge of hospitality software systems such as PMS (Property Management System) and CRM (Customer Relationship Management).
• Certification in hospitality management or related fields is a plus.
• Excellent communication and interpersonal skills, with the ability to inspire and lead a team.
• Proficiency in English, both written and spoken, is required.
• Familiarity with local regulations and compliance requirements in the hospitality industry.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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