IT Service Desk Associate (Bali - Remote/Hybrid)

Join Infosys BPM, a global leader in business process management and IT services, as an IT Service Desk Associate in Bali, Indonesia. This role is perfect for tech-savvy professionals who thrive in fast-paced environments and are passionate about delivering exceptional IT support. As part of our dynamic team, you'll be at the forefront of resolving IT issues, ensuring seamless operations for our clients across various industries.

At Infosys BPM, we're committed to fostering a culture of innovation and continuous learning. Our Bali office offers a vibrant work environment where you can collaborate with top-tier professionals and contribute to impactful projects. Whether you're handling incident management, providing user support, or troubleshooting technical issues, you'll play a crucial role in maintaining high service standards.

This is an exciting opportunity to grow your career in IT service management. With a competitive salary and a range of benefits, we offer the perfect platform to showcase your skills and advance your professional journey.

📋 Tanggung Jawab Pekerjaan

• Provide first-level IT support to internal and external users, ensuring quick resolution of incidents and service requests.
• Manage and track incidents using tools like ServiceNow and Jira, maintaining accurate records of all activities.
• Collaborate with cross-functional teams to identify and resolve complex technical issues.
• Document and maintain IT service management processes, ensuring compliance with industry standards.
• Offer technical guidance and training to end-users, enhancing their IT proficiency.
• Participate in continuous improvement initiatives to optimize service delivery and enhance user satisfaction.
• Stay updated with the latest IT trends and technologies to provide cutting-edge support.
• Work closely with project teams to ensure smooth IT operations during project execution.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT service desk support or a similar role.
• Proven experience with ITIL framework and service management best practices.
• Familiarity with incident management tools like ServiceNow and Jira is a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills to interact with diverse stakeholders.
• Certifications such as ITIL Foundation or equivalent are preferred.
• Fluency in English, both written and spoken, is essential.

🛠️ Keahlian

Lowongan Terkait