Customer Service Representative - Immediate Hire in Bali!

Are you a passionate and customer-focused professional looking for an exciting opportunity in Bali’s vibrant hospitality and tech hub? Talent Outsourcing Channel Solutions, in partnership with Comcast, is seeking dynamic Customer Service Representatives to join our team in Bali. As a Customer Service Representative, you will be the voice of our company, ensuring our customers receive the best possible experience. This role is perfect for those who love helping others and thrive in a fast-paced, customer-centric environment.

In this role, you will handle inbound and outbound customer inquiries, resolve issues, and ensure customer satisfaction. You will use tools like Zendesk and Salesforce to manage customer interactions efficiently. This is an immediate hire opportunity, so if you are ready to make a difference, we want to hear from you!

Join Talent Outsourcing Channel Solutions in Bali and be part of a team that values innovation, customer service, and professional growth. We offer a competitive salary, a dynamic work environment, and the chance to work with a global brand like Comcast.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints promptly and professionally.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Ensure customer satisfaction by providing accurate and timely information.
• Maintain a high level of customer service quality and adherence to company policies.
• Collaborate with the team to improve customer service processes and procedures.
• Provide regular reports on customer service metrics and performance.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Fluent in English, both written and spoken.
• Experience with customer service software like Zendesk or Salesforce is a plus.
• Ability to work in a fast-paced, customer-centric environment.
• Strong problem-solving and analytical skills.
• Professional and courteous demeanor.

🛠️ Keahlian

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